Intake Coordinator
Company: Rossen Law Firm
Location: Pompano Beach
Posted on: April 23, 2024
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Job Description:
Are you passionate about helping people? Are you a top-level
performer who wants to work with other high achievers? If you're
not afraid of working hard and being recognized for your
achievements, Rossen Law Firm is the place for you.
We are a Criminal Defense Law Firm located in Fort Lauderdale,
Florida.--We help good people when bad things happen so they can
achieve their best future.
We seek an enthusiastic and meticulous Intake Coordinator to
bolster our dedicated team. The ideal candidate will be pivotal in
streamlining our client intake process, providing initial case
evaluations, and facilitating a smooth operation from the first
client interaction. This role presents a distinctive chance to grow
within a nurturing yet high-achieving atmosphere.
At Rossen Law Firm, we're more than just a team of experienced
criminal defense lawyers. We're a family that cares deeply about
people, not just cases. Our firm has built its reputation on trust,
integrity, and relentless dedication to those we serve. We believe
in ensuring justice and treating each client with the personal
attention and compassion they deserve.
We are a growing and highly rated criminal defense law firm in
South Florida that provides each client with meaningful,
compassionate, life-changing services. We love helping good people
when something wrong happens. Our legal team understands what
clients are going through, and we are committed to producing
outstanding results.
You will be part of a thriving dream team of dedicated, sharp,
funny, and talented individuals. You will be deeply involved in our
commitment to giving our clients the respect, understanding, and
compassion they deserve.
Responsibilities:
As an Intake Coordinator at the Rossen Law Firm, your primary
responsibility will be to represent the values and principles of
the firm in all interactions with potential clients. Working under
the guidance of the Chief Revenue Officer, your role will involve
understanding the unique situations of our prospective clients and
guiding them through the intake process with empathy, precision,
and efficiency. The goal is to maintain the Rossen Law Firm's
position as a leading option in South Florida's legal community and
a reliable source of legal expertise.
--- Client Interaction: Serve as the primary point of contact for
potential clients, offering a welcoming and professional
introduction to our firm.
--- Inquiry Assessment: Assess the urgency and relevance of each
inquiry, ensuring prompt and appropriate responses.
--- Lead Fielding: Efficiently manage initial leads through various
channels including phone, email, social media, chat, and calls,
ensuring a prompt and courteous response.
--- Case Evaluation: Conduct preliminary evaluations of potential
cases, guiding decision-making processes.
--- Enhancing Client Experience: Contribute to a positive client
experience from the first point of contact, embodying the firm's
commitment to service and excellence.
--- Information Gathering and Documentation: Collect comprehensive
case details from potential clients, meticulously documenting all
relevant information for legal strategy planning.
--- Scheduling Strategy Sessions: Coordinate appointments between
potential clients and attorneys, ensuring a seamless transition for
strategic consultation.
--- Database Maintenance: Oversee and update the client database,
ensuring accurate and organized records of all interactions and
consultations.
--- Prospective Client Follow-up: Conduct diligent follow-ups with
prospective clients to address any additional queries and encourage
engagement with our services.
--- Intake Process Optimization: Collaborate in the ongoing
evaluation and refinement of the intake process to enhance
efficiency and client satisfaction.
--- Attorney Referral Coordination: Assist in the management of the
attorney referral process, ensuring a smooth and professional
experience for both referring and receiving parties.
--- Marketing Collaboration: Work closely with the marketing team
to track lead sources, contributing insights for marketing strategy
adjustments.
--- Attorney Collaboration: Facilitate the onboarding of new
clients by working in tandem with the attorney, ensuring all
necessary information is accurately conveyed for case
initiation.
--- Client Outreach and Nurturing: Engage in proactive outreach and
nurturing efforts, building long-term relationships with clients
and enhancing their trust in the firm.
--- Reporting: Regularly compile and present reports on intake
metrics, trends, and outcomes, providing valuable insights for
strategic planning and process improvements.
--- Legal Compliance: Ensure all intake activities comply with
legal standards and the firm's ethical guidelines.
Qualifications:
--- Proven experience in a legal intake or similar client-facing
role
--- Bilingual proficiency in English and Spanish is highly
desirable.
--- Exceptional communication and interpersonal skills, with a
talent for building rapport and trust.
--- Demonstrated ability to handle sensitive information with
integrity and confidentiality.
--- Excellent organizational skills, able to manage multiple tasks
and prioritize effectively.
--- Resilient, driven, and persistent, strongly wanting to
contribute to the firm's success.
--- Adept at problem-solving and decision-making.
--- Commitment to continuous improvement and professional
development. A forever learner.
--- Enjoy working collaboratively in a team-oriented
environment.
--- Ability to persuasively overcome objections and articulate the
unique benefits of choosing Rossen Law Firm as their criminal
defense law partner.
About Company:
At Rossen Law Firm, we're more than just a team of experienced
criminal defense lawyers. We're a family that cares deeply about
people, not just cases. Our firm has built its reputation on trust,
integrity, and relentless dedication to those we serve. We believe
in ensuring justice and treating each client with the personal
attention and compassion they deserve.
We Take Care of Our People:
Completive pay based on your experience and backgroundHealth
coverageGenerous number of vacation days each year401(k) with
guaranteed employer contribution
About Rossen Law Firm
With offices in Fort Lauderdale, Boca Raton, and throughout South
Florida, Rossen Law Firm is a high-end criminal/DUI defense firm.
With a team of litigating attorneys, Rossen's 900+ 5-star reviews
tell the stories of a criminal defense law firm that truly puts its
clients first.
Rossen Law Firm is an equal-opportunity employer.
Keywords: Rossen Law Firm, Carol City , Intake Coordinator, Other , Pompano Beach, Florida
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